Refund Policy

We want you to be happy with Televo IPTV. This policy explains when a refund is available and how to request one. It does not affect your statutory rights.

1. 7-day money-back guarantee

Every Televo IPTV plan comes with a 7-day money-back guarantee. If you are not happy with the service, ask for a refund within 7 days of your purchase and we will refund you in full.

2. You are also entitled to a refund if

• You were charged twice for the same order.
• Your login details were not sent after a confirmed payment.

3. When a refund is not available

• Requests made more than 7 days after purchase.
• Subscriptions suspended for breaking our acceptable use policy, such as sharing or reselling login details.

4. How to request a refund

Message us on WhatsApp via our contact page from the WhatsApp number you ordered with, with a short description of the problem. If the problem is technical, we will offer to fix it first, but the choice is yours: within the 7 days you can still ask for your money back.

5. How refunds are paid

Approved refunds go back to the original payment method. Once approved, most refunds arrive within 5 to 10 working days, depending on your bank or payment provider. Your subscription ends when the refund is issued.